This film will be used when going out to train public librarians how to deal with consumer situations they may encounter in their libraries. Five scenarios, on the topics of doctor credentials/questionable doctors, dealing with emotional customers, cancer treatment, alternative medicines, and drugs are covered, and each scenario demonstrates an interaction between a librarian and a customer asking for help. Various print and Web resources are mentioned by the characters as well as by the Narrator, who summarizes important information to remember at the end of each vignette.

Thanks goes to all who participated in making this video both on and off camera! You will see many familiar faces as several ICONnites had starring roles, and a special thanks goes to UNMC Biomedical Communications' Paul Kawacz for his filming and editing work. This video should be a very useful tool in giving public librarians a good view on how to work with customers interested in their own health care and what can be found in the public library setting to help them.

--Erin Bauer, the Next Stephen Spielberg
McGoogan Library of Medicine
University of Nebraska Medical Center